CANADIAN CLOTHING BRAND

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CANADIAN CLOTHING BRAND

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MUST READ

  • LOYAL FITNESS offers a Loyal Fitness gift card only for eligible returns. We do not issue refunds to the original payment method for returns due to a change of mind. This policy does not limit any rights provided under applicable consumer protection laws.

  • You have 14 days from the date your order is delivered to request a return for an eligible item.

  • Items must be unworn, unwashed, unaltered, undamaged, and free of odors, stains, makeup, deodorant, or other signs of use. All original tags must be attached and items must be returned in their original packaging. Loyal Fitness reserves the right to refuse returns that do not meet these conditions.

  • Customers are responsible for return shipping costs. Original shipping costs are non-refundable.

  • Once your return is received and approved, a Loyal Fitness gift card will be issued for the amount paid for the eligible item(s), minus the original shipping cost. The gift card can be used to reorder the same item in another size or color, or choose any other item available on our website. Shipping costs for the new order are the customer's responsibility.

  • Underwear, socks, water bottles, and shakers are FINAL SALE and cannot be returned or exchanged for a change of mind.

  • Promotions, discounts, and discount codes cannot be combined unless otherwise stated.

FAULTY OR DAMAGED ITEMS

If you receive a defective, damaged, or incorrect item, please contact us at support@loyalfitness.com with your order number and photos. If the issue is covered by applicable law, Loyal Fitness will comply with its legal obligations and cover reasonable return shipping costs when required.

SHIPPING

Orders are shipped from Montreal, Quebec.

Estimated delivery times:

  • Quebec: 1–3 business days

  • Rest of Canada: 1–9 business days

Delivery times are estimates and may vary by carrier.

INCORRECT ADDRESS

Customers are responsible for providing a complete and accurate shipping address. Loyal Fitness is not responsible for delays or failed deliveries caused by an incorrect or incomplete address.